ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Service Now Senior Consultant – IT & Operational Technology (OT) Asset Management

Join to apply for the Service Now- IT/OT Asset Management Senior Consultant
- Tech Consulting - Open Location role at EY.

Location:

Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, where you’ll showcase your ability to motivate and develop your team, establish and maintain new client relationships, grow your consulting and team leadership skills, and build relationships that define your career.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across multiple platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring business requirements are met through effective coding and programming.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are not only functional but also enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.

Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

• Act as a workstream lead across all aspects of a Service Now IT/OT Asset Management project and solution delivery, including design, configuration/development, testing, and deployment phases.
• Manage and mentor a multi-disciplinary team of 3–5 resources, including offshore resources such as consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OT Asset Management process implementations.
• Analyze a company’s IT/OT Asset Management people, process, and technology capabilities, providing leading practice recommendations and insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and ITOM to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
• Have experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
• No less than 2–4 years of relevant Service Now IT/OT Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Software Asset Management
  • Service Now Certified Implementation Specialist – Data Foundations
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient and possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease,…