File Clerk Job Memphis area,Tennessee USA,Healthcare

File Clerk

This position is located in the Veterans Affairs, Veteran's Health Administration (VHA), VA Midsouth Healthcare Network (VISN
9), Lt. Col. Luke Weathers, Jr. VA Medical Center (VAMC), located in the Health Information Management Section (HIMS) of Business Officer Service. The primary duties of this position are to maintain accessible records and provide efficient service for direct and indirect patient care by managing the receipt and scanning of health documents in a timely and accurate manner.

Responsibilities:

Performs duties related to the receipt, intake, scanning, indexing, destruction, and transfer of health and administrative information.
Controls all information arriving and leaving the Medical Record File Unit.
Knowledge and ability to process requests for health/administrative information presented in person, by mail, fax, telephone, or email.
The incumbent will interface with personal computer (PC) applications as well as numerous VistA and CPRS applications.
Directly responsible for pulling and retrieving medical records for other indirect patient care activities i.e., research, quality management, external peer reviews, utilization reviews, etc.

Major duties include but are not limited to:

Controls all medical/administrative information relating to patient care arriving and leaving the Medical Records File Unit and the medical center.

Performs extensive searches for files when there is an urgent need and the files cannot be retrieved by routine techniques.

Ensures all loose documents are properly filed in the correct patients' paper medical record or mailed to the originating location such as another healthcare facility.

Completes all transfer forms, mailing labels, and maintains record logs on records returned to other facilities.

Maintains an extremely high standard of the protection and maintenance of confidentiality.

Promotes a positive image of the Medical Center with emphasis on customer service by treating patients, co-workers, and medical center personal with courtesy and respect.

Responds to customers needs in a positive and efficient manner.

Communicates to properly coordinated records transfers and record follow-up.

Utilizes a personal computer and various programs.

Accesses medical records, computer files, and the network dictate that the employee must exercise extreme caution and protect access codes, according to established guidelines and policies.

Properly indexes and scans health/administrative records information is integrated into the electronic patient record (CPRS) through PC scanning hardware and software.

Creates progress notes in the patient's electronic medical record (CPRS) related to attached documents.

Performs daily filing/retrieval and clerical duties associated with the retention, maintenance, disposition, guardianship, and control of administrative and medical records.

Audits and reviews appropriate medical record files shelves for misfiles or records or backlog of loose patient documentation/reports.

Pulls and retrieves medical records as requested form lists, messages, or telephone calls.

Routinely purges records of patients not rendered medical care within a three-year period.

Utilizes the Medical Records Tracking Program, prepares requests for transfer and/or notice of transfer of records and ships requested records to other medical centers.

Other duties as assigned.

Work Schedule:

7:00 a.m.

- 3:30 p.m. or 7:30 a.m.

- 4:00 p.m.

Telework:
Ad-hoc Virtual:
This is not a virtual position.

Position Description/PD#:
File Clerk/PD50190A

Relocation/Recruitment

Incentives:

Not Authorized

Critical Skills Incentive (CSI):
Not Approved

Permanent Change of Station (PCS):
Not Authorized

Requirements Conditions of Employment:

You must be a U.S. Citizen to apply for this job.

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Selective Service Registration is required for males born after 12/31/1959.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/04/2026.

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