Front Office Assistant

Mid South OB/GYN, a practice partner of Together Women’s Health (TWH), an industry-leading network of medical providers in the women’s health field, is seeking a Front Office Assistant. Mid South OB/GYN is a fast-paced practice with 8 doctors. We have a passion for patient care and are looking for a Front Office Assistant that prioritizes an excellent patient experience with efficiency.

• As a Front Office Assistant you will play a crucial role in ensuring accurate and complete medical records are distributed properly; serve as the liaison between our practice and outside facilities to schedule referrals, mammograms, and other procedures; provide excellent customer service to patients and external stakeholders by responding promptly and professionally to inquiries, requests, and concerns related to patient care.
  
  This position requires meticulous attention to detail, strong organizational skills, and a commitment to upholding patient privacy and confidentiality standards.
• Medical Record Management
  • Maintain an organized system for storing and retrieving patient medical records, including digital and physical files
  • Process requests for medical records from patients, healthcare providers, insurance companies, and other authorized parties in accordance with HIPAA guidelines
  • Perform audits and quality checks on medical records to identify discrepancies, errors, or missing information and take appropriate corrective actions
  • Collaborate with healthcare providers, radiologists, administrative staff, and other team members to facilitate the exchange of medical information and ensure seamless patient care
  • Adhere to all relevant laws, regulations, and organizational policies governing the handling, storage, and disclosure of medical records, including HIPAA regulations
• Outside Facility Liaison
  • Coordinate scheduling immediate mammogram orders
  • Submit all referral requests and document follow up appointments
• Administrative Responsibilities
  • Monitor correspondence requests from patients within EHR system
  • Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
  • Confirm appointments
  • Monitor and maintain waiting room cleanliness
  • Maintain patient confidentiality and comply with HIPAA and company policies
  • Help resolve patient concerns or elevate issues to the appropriate person when needed

• Strong commitment to providing excellent service and support
• Manage multiple tasks in a fast-paced environment
• Proficiency with EHR (Athena preferred) and basic computer skills
• Basic understanding of medical terminology and healthcare procedures

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off
• Short-Term Disability (at no cost to you)
• Long-Term Disability

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook – we live them every day!

TWH is a place where careers thrive for those who believe the right team can achieve anything.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.