Patient Authorization Coordinator

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• Obtain re‑authorization requirements for ongoing coverage of durable medical equipment.
• Review and obtain necessary compliance documents, medical records and prescriptions to submit for re‑authorization.
• Assist patients in the re‑authorization process and coordinate required doctor appointments.
• Work with sales and clinical personnel to facilitate re‑authorization tasks daily.
• Assist in the appeals process for denied re‑authorizations.
• Travel to provider offices, clinics or hospitals to obtain records for re‑authorization.
• Notify RT/Sales teams of non‑compliance and unmet re‑authorization deadlines.
• Maintain effective communication and a good working relationship with co‑workers for patient benefit.
• Perform other clerical tasks as needed, such as answering phones, faxing and emailing.
• Communicate clearly to Manager/Supervisor and report concerns directly to the Regional Sales Manager.

• Learns and maintains knowledge of current patient database and billing system.
• Understand re‑authorization requirements and general knowledge of Medicare, Medicare Advantage, Commercial Insurance & Medicaid policies.
• Medical Terminology background and ability to answer questions from internal and external customers.
• Initiative and maintain a set level of productivity goals consistently and accurately.
• Superior organizational skill and attention to detail.
• Effective communication with physicians, patients, insurers, colleagues and staff.
• Proficient in Microsoft Office, including Outlook, Word and Excel.

• Clinical administrative experience preferred.
• Two years’ experience in an insurance office, doctor’s office, or three years’ general office experience.