Rehabilitation Services Tech | Le Bonheur

Rehabilitation Services Tech | Le Bonheur | Days | Full-Time

Methodist Le Bonheur Healthcare

We invite you to join us as a Rehabilitation Services Tech at Methodist Le Bonheur Healthcare, an organization dedicated to caring for our community and making a meaningful impact in patients’ lives.

The Rehabilitation Services Tech assists therapists during patient treatments and performs various support activities for rehabilitative services, including clerical duties such as greeting and directing patients, answering telephones, departmental filing, ordering and maintaining inventory of supplies/equipment, and modeling appropriate behavior aligned with MLH Mission, Vision and Values.

• Assist therapists during patient treatments, preparing treatment areas, transporting patients, and supporting individual treatments.
• Identify, monitor, and perform cleaning and disinfection activities for treatment areas, linens, supplies, and equipment.
• Order, maintain, and stock inventory of supplies and equipment, ensuring adequate levels.
• Answer telephone calls, direct calls, take messages, greet visitors, and offer assistance to patients, physicians, families, and customers promptly and efficiently.
• Conduct various clerical activities such as patient filing, record storage and retention, mail pick‑up and delivery, data entry, and related support tasks.
• Monitor and ensure compliance with regulatory requirements, quality standards, compliance activities, and policies and procedures.
• Effectively manage resources such as supplies and equipment, plan work, and complete job responsibilities efficiently.
• Demonstrate professional work behavior and excellent customer service in all interactions.
• Perform other job functions as assigned or requested.

• High School Diploma or Equivalent.

• 1‑3 years of customer service, collections, or call center experience.

• Knowledge of appropriate behavior when greeting and assisting patients, family members, and physicians.
• Ability to learn, synthesize, and maintain up‑to‑date working knowledge of the department, personnel, and changing technology.
• Basic proficiency in Windows‑based software applications.
• Ability to perform computerized data collection and entry and navigate in a Windows environment.
• Proven record of providing excellent customer service.
• Strong written and oral communication skills.
• Excellent interpersonal skills.
• Ability to organize tasks and maintain control of workflow.
• Ability to resolve routine problems using policies and procedures.

There are no supervisory or lead responsibilities assigned to this job.

• The role may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• Physical requirements can involve exerting up to 150 lbs. of force occasionally and up to 40 lbs. of force frequently.
• Requires close visual acuity including color, depth perception, and field of vision for tasks such as assessing patients, preparing and analyzing data, transcribing, and operating a computer terminal.
• Frequent invasive and non‑invasive patient contact.
• Exposure to patient body fluids and hazardous or poisonous materials.
• Ability to react quickly to emergency situations.