Scheduling Coordinator

Scheduling Coordinator

Office: Semmes Murphey Clinic, Memphis, TN

Full-time, Entry level.

The Scheduling Coordinator will answer and respond to calls coming into the Clinic on the appointment line. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

• Answer and respond to calls on the appointment line.
• Coordinate referral appointments and schedule patient appointments.
• Send appointment reminders and maintain patient records.
• Ensure patient information is complete, up to date, and confidential.
• Manage multiple schedules and prioritize workflow.

• High school diploma or equivalent.
• One (1) year experience in the healthcare field.
• Heavy telephone usage and strong customer service experience/focus.
• Proficiency in Microsoft Outlook, Internet software, electronic medical records, and practice management software.
• Excellent written and oral communication skills with excellent listening and clear speaking ability.
• Self‑motivated with good time‑management, able to manage workflow and prioritize demands.
• Excellent interpersonal skills; able to handle difficult or emotional patient situations.
• Maintains a high level of confidentiality and discretion.
• Familiarity with healthcare privacy laws preferred.
• Bilingual in Spanish is a plus.

Semmes Murphey Clinic is an Equal Opportunity Employer.