Community Health Worker II LeBonheur Community Outreach Opioid Safety

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We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their careers caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

This frontline public health worker serves as a trusted member of and/or has an unusually close understanding of the community served. The worker acts as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The role builds individual and community capacity by increasing health knowledge and self‑sufficiency through outreach, community education, informal counseling, social support, and advocacy.

• Presents health information to individuals or families or groups to promote healthy lifestyle decisions and chronic disease management. Manages medium to large group participants, especially those with behavioral issues and/or special needs.
• Assists clients in their homes, community, or clinic setting. Conducts outreach (e.g., follows‑up on health and social service encounters with individuals, families, and community groups; home visits to provide education, assessment, and social support; presents at local agencies and community events).
• Helps patients identify socio‑economic issues that affect their overall health and develop health/social management plans and goals.
• Documents activities, service plans, and outcomes achieved by clients in an effective manner.
• Assists clients in accessing health‑related services, including but not limited to obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/or social services.
• Uses motivational interviewing to help patients create action plans for reaching their health goals. Provides a wide variety of support (including emotional support, referral to community‑based resources, social services, clinical services, etc.) based on CHW discretion and available resources.
• Develops and maintains working relationships with clients and makes referrals to other community agencies and services.
• Independently manages a caseload as required by program standards.
• Enters data, documents, and evaluates the effectiveness of program activities.
• Serves as a resource for other healthcare workers, community members, and participants.
• Under the supervision of professional staff, reviews and selects appropriate health education materials; provides group education on specific health‑related topics (e.g., nutrition or communicable diseases), and works on special health education projects.
• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity and inclusion and actively promotes an environment respectful of living and working in a multicultural society.
• Provides coaching and social support (e.g., motivates and encourages people to obtain care and other services, supports self‑management or disease prevention and management of health conditions).
• Advocates for individuals and communities (e.g., advocates for the needs and perspectives of communities, connects to resources, and advocates for basic needs).
• Builds individual and community capacity (e.g., trains and builds individual capacity with CHW peers and among groups of CHWs).
• Provides direct services (e.g., provides basic screening tests, provides basic services, meets basic needs) and supports direct service provision of professional staff by providing translation services (if bilingual).
• Participates in evaluation and research (e.g., engages in evaluating CHW services and programs).

• High School Diploma or Equivalent

• At least three (3) years of experience in customer service or community outreach (REQUIRED)
• Experie…