Trading Support Associate III - SMA Trading

Trading Support Associate III – SMA Trading

3 days ago – Be among the first 25 applicants

Aid in managing client assets by developing portfolio strategies, performing stock analysis, and reviewing asset management strategies. Implement financial tracking systems, analyze credit policies and financial statements, and generate insightful reports.

This position will follow our hybrid work model; we expect the selected candidate to work 2–3 days a week at one of our Memphis, TN, or Saint Petersburg, FL, corporate offices.

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with internal and external customers to identify, investigate, and resolve issues.

• Serve as the liaison between the SMA trading team and external money managers.
• Provide technical support to internal clients requiring assistance using various trading systems.
• Respond to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.
• Perform price adjustments and trade corrections support for client accounts.
• Review trade problems and determine appropriate corrective action.
• Resolve comparison issues and assist in the portfolio allocation process.
• Coordinate large block orders for advisors with appropriate trading desks.
• Ensure that trades are executed and confirmed in accordance with organizational policies and procedures.
• Confirm the open order file is reconciled and that trade data and information are entered and maintained in required databases.
• Contact internal and external customers to resolve trading problems.
• Provide superior customer service in a high‑volume call environment.
• Perform other duties and responsibilities as assigned.

• Concepts, practices, and procedures of securities trading.
• Basic investment concepts, practices, and procedures used in the securities industry.
• Accounting principles and procedures.
• Mathematical procedures to verify and reconcile trading transactions.
• Handling a small‑volume phone system.
• Customer Service.
• Reconciling and correcting transactions.
• Operating standard office equipment and using required software applications to create documents, spreadsheets, and business correspondence.
• Work concurrently under pressure on multiple tasks and meet deadlines in a fast‑paced work environment with frequent interruptions and changing priorities.
• Read, interpret, analyze, and apply transaction information.
• Analyze and solve problems.
• Communicate with associates and internal and external customers effectively, both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.
• Interpret and apply policies and recommend changes as appropriate.
• Establish and maintain effective working relationships at all levels of the organization.

Bachelor’s in Accounting, Bachelor’s in Finance, High School (HS) – Required

General experience: 13 months to 3 years;
Manager experience:
None.

None.

Less than 25%

Hybrid

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Entry level

Full‑time

Other