Branch Operations Specialist

Job Description

MUST HAVE THE BELOW SKILLS IN ORDER TO BE CONSIDERED FOR THIS POSITION

The Branch Operations Specialist is a key support role within the Deposit Operations team. This position is responsible for performing a wide range of operational functions that ensure the timely and accurate processing of member transactions and financial activity across the credit union. The Branch Operations Specialist serves as a resource to branch staff and management, ensuring operational consistency, regulatory compliance, and superior member service.

• Post daily ACH batches for member deposits, loan payments, and recurring transactions.
• Process internal and external transfers
  , including recurring transfers.
• Print, review, and distribute daily notices (NSF, overdrafts, holds, etc.).
• Verify and post ATM check deposits and mobile deposits accurately and promptly.
• Post share drafts (cleared member checks) and monitor for exceptions.
• Process ATM exceptions and adjust accounts as needed.
• Post returned checks and document activity.

• Upload, process, and post ACH origination files for member accounts.
• Handle ACH cancellations
  , reversals, and corrections in compliance with NACHA rules.
• Process and document ACH disputes and ensure proper resolution within regulatory time frames.
• Post PTOFs (pre-authorized fund transfers), verifying accuracy and timing.

• Monitor and process debit and credit card disputes
  , including transaction research and timely resolution.
• Ensure proper documentation is maintained for all disputes in accordance with Reg E and network regulations.

• Post all incoming wire transfers
  , ensuring accuracy and timeliness.
• Process outgoing wire transfers
  , including verification of member information and documentation.

• Process check requests submitted by members.
• Post and monitor stop payments on checks and ACH transactions.
• Handle Social Security Reclamations and other government benefit returns, including hold placement and removal.

• Serve as a subject matter resource for Managers and MSRs on operational issues such as: ACH processing, Returned items, Disputes and claims.
• Assist with operational troubleshooting and decision-making at the branch level.

• High attention to detail and accuracy.
• Strong knowledge of ACH, check processing, and electronic funds transfer (EFT) procedures.
• Familiarity with Reg E, NACHA rules, and wire transfer compliance.
• Proficient with credit union core systems.
• Ability to multitask and prioritize in a deadline-driven environment.
• Excellent communication skills with a service-first attitude.
• Ability to maintain confidentiality and discretion in all interactions.

With nearly $100 million in total assets, SCFCU has grown to become one of the prominent credit unions in the Memphis metro. We continue to serve a very loyal member base while offering products and services to new members daily. Our culture here at Shelby County FCU is “member-centric,” meaning we keep our membership top of mind in all we do.