Manager Accounts Receivable

Manager Accounts Receivable

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

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The Manager of Accounts Receivable oversees and directs AR collections and cash‑application activities, ensuring timely and accurate application of service fee payments, collection of outstanding receivables, strict adherence to company credit policies, and alignment with financial objectives. This role provides leadership for AR operations, drives process improvements through automation and best practices, and ensures compliance with regulatory requirements and internal controls.

The Manager collaborates closely with cross‑functional teams to resolve disputes, strengthen customer relationships, and optimize cash flow. Additionally, the position monitors key performance metrics such as DSO and aging reports, implementing corrective actions to minimize credit risk and support overall business performance.

• Provides leadership and guidance to cash‑application and collections team members to achieve performance targets including coaching, mentoring, and setting clear objectives aligned with organizational goals.
• Provides oversight and drives process improvements in cash‑application and collections workflows and systems leveraging automation tools and best practices to increase efficiency and reduce DSO.
• Interacts with senior management to develop strategies for AR collections and credit risk management ensuring alignment with company financial objectives and risk mitigation policies.
• Oversees daily cash application processes to ensure timely and accurate posting of customer payments to accounts receivable.
• Verifies and reconciles payment discrepancies, including short pays, over payments, and unidentified funds, ensuring proper resolution and documentation, implementing corrective actions to reduce aging of unapplied cash and improve cash flow.
• Collaborates with Sales, Customer Service, and Finance teams to resolve disputes and improve customer experience, foster strong cross‑functional relationships and implement root‑cause solutions for recurring issues.
• Presents analysis, reports, and recommendations to stakeholders and senior leadership including aging reports, cash flow forecasts, and actionable insights to support decision‑making.
• Develops and enforces AR cash‑application and collections policies, procedures, and guidelines ensuring consistency, compliance, and continuous improvement across all AR operations.
• Ensures compliance with regulatory requirements and internal controls including adherence to SOX standards, GAAP principles, and company audit protocols.
• Monitors key metrics (DSO, aging reports) and implements corrective actions as needed using data‑driven approaches to optimize collections performance and minimize bad debt exposure.

• Performs other duties as assigned.
• Travels as required.

• Supervises remote collectors, gives direction on customer prioritization, provides guidance on communication content, triages disputes and escalations received by staff.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Education & Licensing

Bachelor’s degree in Accounting from an accredited college or university preferred. Licenses as needed.

Experience

Seven (7) – Nine (9) years of related experience including supervision, project management and related field experience, such as writing/editing…