Billing Representative

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

To analyze and reconcile assigned client claim disbursement accounts; to create and deliver invoice reporting packages to clients; and to identify, research, and resolve problems/issues for internal and external customers.

• Provides accurate and timely completion of invoice reporting deliverables, bank reconciliations (if applicable), escrow reviews, and external confirmations.
• Monitors bank account activity and escrow funding status and notifies management and/or clients of issues; takes corrective action to resolve issues (i.e. collections, escalations, escrow review, etc).
• Identifies customer needs and resolves them in a timely manner (i.e. balancing invoices, claims banking issues, providing and/or developing reporting needs).
• Monitors and resolves outstanding receivable bills and escalates to appropriate party for resolution as needed.
• Monitors unidentified and unapplied cash and researches to identify and apply to the correct account.
• Provides support and problem resolution to internal and external customers; answers calls and responds to emails and Footprint tickets for problem resolution.
• Assists with close‑out files on bank reconciliations.

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Bachelor’s degree from an accredited college or university preferred. Accounting and/or insurance courses preferred.

Three (3) years of accounting, insurance or related billing experience or equivalent combination of education and experience required.

• Knowledge of accounting procedures
• Knowledge of insurance programs, claims and implications to outstanding receivables
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Computer keyboarding, travel as required.

Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Accounting/Auditing and Finance

Industry: Insurance