Special Events Manager

The Special Events Manager at the Memphis Zoo will lead the strategy, planning, coordination, and execution of all public‑facing special events, including major signature events such as Zoo Rendezvous, Zoo Boo, Lantern Festival, Roar & Pour, seasonal programs, member events, and community engagement events.

• Leadership & Oversight
  • Lead and manage the Special Events Coordinator, providing coaching, prioritization, and support.
  • Facilitate event planning meetings and maintain cross‑departmental alignment.
  • Develop, refine, and implement special event SOPs, ensuring consistent operational excellence.
  • Oversee event calendars, timelines, and workflow to ensure smooth execution across all major events.
  • Serve as the on‑site leader for large‑scale or high‑profile events.
• Event Strategy, Planning & Execution
  • Oversee the full planning life cycle for public‑facing Zoo events, from concept development to operational execution.
  • Collaborate with Marketing, Operations, Guest Services, Food & Beverage, Retail, Education, and other departments to ensure seamless delivery.
  • Ensure event spaces are prepared, safe, and aligned with Zoo standards.
  • Evaluate event performance regularly and implement enhancements to elevate guest experience and efficiency.
• Financial Management
  • Develop, monitor, and manage event budgets, ensuring responsible spending and targeted revenue outcomes.
  • Track event revenue, expenses, and profitability; report insights to the Director of Marketing & Events.
  • Identify opportunities for revenue growth, cost savings, and operational efficiencies.
  • Approve event‑related invoices, contracts, and purchase requests.
• Vendor & Sponsor Relations
  • Serve as a primary point of contact for external vendors, entertainers, rental companies, and service partners.
  • Ensure sponsorship activations are implemented accurately and professionally in partnership with the Marketing & Partnerships team.
  • Maintain strong working relationships with long‑term event partners.
• Guest Experience & Quality Control
  • Set and maintain presentation standards for all special events.
  • Review guest feedback and lead improvements to enhance satisfaction and accessibility.
  • Ensure events reflect the Memphis Zoo’s values, mission, and community focus.

• 3–5 years of experience in private and/or special events.
• Background in nonprofit organizations, cultural institutions, sports, entertainment, or attractions.

• Collaboration
• Detail‑Orientation
• Flexibility / Adaptability
• Microsoft Office Suite
• Multi‑Tasking
• Project Management
• Self‑Motivation and Initiative
• Strategic Planning

Reporting Structure:
Reports to Director of Marketing & Events.

Full‑time salary position (approximately 40 hours per week). Position is exempt under federal and state wage and hour laws.

Flexible hours, including evenings, weekends, and holidays based on sponsor activations.

Role operates in office settings, Zoo grounds, on‑site events, and occasional off‑site partner engagements. Requires adaptability, collaboration, and a high level of professionalism in all interactions.

Frequent ability to stand or walk for extended periods during events; occasional bending, kneeling, and lifting of objects up to 50 pounds. May require navigation through Zoo grounds with or without an electric golf cart. Exposure to varied weather conditions will occur during events.

Accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

• 21 years or older.
• Clear background check.
• Clear drug screening.
• Valid driver’s license.
• Clear MVR screening.
• Proof of current automobile insurance.

The Memphis Zoo offers a comprehensive benefits and employee perks package. For details, please see the Memphis Zoo Careers page.

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