Manager, Global Engineering Programs, Field Engineering

Job  | Amazon Data Services, Inc.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end‑of‑life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Manager, Technical Program Management to join our Field Engineering global programs team dedicated to leading, mentoring, and coaching our team of skilled Technical Program Managers. You will hire & lead a diverse and creative team solving technical problems across our global Amazon Data Centers to scale and improve business practices around the world.

The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical details while maintaining a clear focus on improving efficiency, availability, and reliability in our data centers. You'll need to effectively influence across organizations to build consensus on complex technical decisions, and drive execution through multiple engineering teams.

If you're excited about solving complex technical challenges in data center engineering, driving innovation in infrastructure management, and delivering exceptional experiences for our engineers, we want to hear from you.

• Hire, develop, and manage a team of program managers and technical leads who demonstrate Amazon Leadership Principles.
• Coach and mentor team members with varying technical experience, establishing clear growth plans and development strategies for each individual.
• Manage team and individual performance, including promotions and career progression.
• Lead and motivate teams to deliver on strategic objectives while fostering a culture of operational excellence.
• Own and drive the Field Engineering Portfolio strategy across all programs.
• Influence strategic direction and roadmaps of partner teams across Data Center Operations, Data Center Engineering, and AWS Service Teams.
• Make trade-offs between short‑term team needs and long‑term business objectives using high judgment.
• Create, improve, and manage metrics quantifying performance and driving efficiencies in repeatable work.
• Drive engineering processes to improve operational excellence, development methodology, and cross‑team collaboration.
• Identify where to simplify and optimize while maintaining quality standards.

Why AWS?

About AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance:
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth:
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Amazon’s vision is to be the world’s most customer‑centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever‑evolving customer needs as we continue expanding our data center…