Service Dispatcher

About Us

We are a third-generation commercial HVAC contractor that serves the Mid‑South region. Our skilled engineers and technicians design, install, service, and maintain the critical systems to help ensure clients’ facilities are consistently comfortable, productive, and profitable.

WALKER-J-WALKER, INC.

The HVAC Service Dispatcher is responsible for efficiently coordinating and scheduling service calls, dispatching technicians, and ensuring excellent customer communication. This role requires strong organizational skills, multitasking ability, and knowledge of HVAC systems to prioritize urgent service requests and optimize technician routes.

• Schedule and dispatch HVAC service technicians based on urgency, location, and technician availability
• Answer incoming customer calls, assess service needs
• Communicate effectively with customers, technicians, and management to ensure timely service delivery
• Monitor technician progress, adjust schedules in real‑time for emergencies, provide updates to customers, enter P‑card receipts and approve technician time
• Maintain detailed records of service calls, work orders, and technician assignments in dispatching software
• Handle customer complaints or concerns professionally and elevate issues when needed

• Experience:
  
  1+ years in dispatching
• Technical Knowledge:
  Basic understanding of HVAC systems, terminology, and service workflows
• Communication:
  Excellent phone etiquette and ability to interact with customers and technicians clearly
• Software Proficiency:
  Familiarity with dispatching software
• Organization:
  Strong multitasking and prioritization skills in a fast‑paced environment
• Problem‑Solving:
  Ability to think quickly and adjust schedules for emergencies or delays
• Prior HVAC industry experience is a plus

Office‑based with occasional high call volumes.

Equal Opportunity Employer/Veterans/Disabled.