Customer Service Representative

Overview

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

• Answer phones and handle customer inquiries and/or complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Call and/or email approximately 300 customers per month to get authorized access to service
• Data entry

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Quickbooks Desktop is a plus

Floied, is a well established fire protection and steam cleaning company, a leader in the Memphis/Midsouth area since 1959. We service general retail, schools, manufacturing, warehousing, commercial cooking facilities and the medical community.