Customer Service Senior Representative

Overview

This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Job Title: Customer Service Senior Representative

• Memphis, TN or Lake Mary, FL location
• Hybrid position – will need to go onsite on Tuesday and Wednesday
• Training
  
  Schedule:
  
  8:00 a.m. – 5:00 p.m. CST for 2 weeks – may need to go onsite
• Work Schedule Post-Training:
  Monday – Friday 10:00 a.m. – 7:00 p.m. CST

• Candidates must have a quiet and private working environment
• Expected to take inbound and outbound calls during their entire shift
• Candidates must have a hard wired internet connection;
  WiFi will not suffice
• Delivers specific delegated Customer Service tasks assigned by a supervisor
• Receives requests by mail, telephone, or in person regarding insurance claims/policies
• Responds to inquiries from policy holders, providers and/or others for information and assistance
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response
• Mails or routes claim forms and supporting documentation to various units for final processing
• Position typically requires excellent interpersonal skills and the ability to understand and interpret policy provisions
• Independently responds to inquiries, grievances or complaints of moderate to substantial complexity
• Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members
• Tasks involve a degree of forward planning and anticipation of needs/issues
• Resolves non-routine issues escalated from more junior team members

• Previous experience in the healthcare industry; 1+ years with third-party benefits verification experience preferred
• Basic knowledge of Outlook, Excel, Word, MS Office, Share Point
• Excellent verbal and written communication skills
• Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given
• Demonstrated ability to handle challenging situations in a professional manner
• Willingness to work varying tasks
• Knowledge of healthcare pharmaceutical and services is a plus

• Attention to detail
• Knowledge of Third Party Insurance Carrier Processes
• MUST have experience taking inbound and outbound calls (30 calls per day)

• High School diploma and at least 1+ years of customer service, insurance verification or related area required

• Hourly Pay Range (dependent on location, experience, expectation): $17.00/hour – $18.00/hour
• Benefits:
  Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

We are unable to provide visa sponsorship or STEM OPT training.

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