Client Services Specialist

Responsibilities

• Establish and maintain relationships with retail customers, consumers and outside sales team.
• Process sales orders and communicate any errors in payment terms and/or price discrepancies to the customer or salesperson
• Process returns requests for designated accounts
• Answer incoming telephone calls
• Responsible for managing calls with one call resolution
• Develop knowledge of product form and function
• Understand customer sales programs, sales promotions
• Process all requests for sales and show samples
• Work with Supply Chain on orders for large and out of stock quantities/recovery timing
• Work with Credit Department on orders on credit hold and on pricing disputes
• Track all roll out orders to ensure they arrive on time
• Work with our warehouse staff to ensure that orders ship on time with customer’s specific shipping requirements addressed
• Prepare documents to refute customer fines and utilize their portals to file rebuttals with customers
• Update customer web sites with information such as tracking information, weight of orders and confirmation numbers
• Troubleshoot product related issues to final resolve. Research information as needed
• Prepare warranty, parts and replacement product orders
• Respond to incoming information requests via email
• Participate in technical training classes, develop on-going understanding of product installation, operation, and troubleshooting techniques
• Perform other duties as assigned
• Account management

• Associate degree preferred.
• Excellent communication skills both written and verbal.
• 1 to 2 years of customer service experience
• Microsoft Office
• Intermediate Excel
• EDI experience preferred
• Infor LN/SAP/Cloud based ERP preferred
• Account Management preferred
• WMS experience preferred
• Action Oriented
• Strong Data Entry Skills
• Detail Oriented
• Conflict Management/Resolution
• Customer Focused
• Excellent Listener
• Team Player
• Problem Solver
• Functional/Technical Abilities

Expert Level

This is a Contract to Hire position based out of Cordova, TN.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Cordova,TN. Final date to receive applications This position is anticipated to close on Jan 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.