Communications Agent Level 1 at FedEx Services Memphis, TN

Job Description

Summary:

Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response.
• Perform other duties as assigned.

This position will be in Memphis, Tennessee.

Relocation assistance is not available for this role.

High School Diploma/GED.

One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

• Demonstrated organizational and planning skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office products.
• Ability to work multiple and varying shifts based on business needs.
• Excellent human relations, organizational, and communications skills.
• Must complete required training program.

No preferred qualifications listed.

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

$21.14/hr - $29.59/hr

Fed Ex Corporation is an Equal Opportunity Employer including, Vets/Disability. Fed Ex Corporation does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Fed Ex Corporation is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

If a reasonable accommodation is needed, please contact