MHLS Advisor, MnS S , MHLS

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team as a seasonal associate, which supports Amazon globally including India, APAC, EMEA (Europe, Middle East and Africa) countries. Our team provides a multi‑language capability to the internal customers, and is looking for HR Contact Center Associates with Arabic and English to join us.

Reporting to a Team Manager remotely, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee's life‑cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

• Handle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalating where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life‑cycle at Amazon.
• Actively seek employee feedback to improve levels of service.
• Be able to work on rotational shifts in both weekends and weekdays, including holidays.

• Speak, write, and read fluently in Arabic.
• Experience with Microsoft Office including Outlook, Word, and Excel.

• Relevant work experience in administration, customer service/call center or HR environment.
• Very good proficiency in additional European languages.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work with confidential information.
• Flexibility to work in a fast‑paced environment.
• Good interpersonal, communication, time management, and problem‑solving skills.
• Location preference: VCC
  16‑VLINDOps Karnataka (KA, IN).

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