Customer Service Support Specialist

This range is provided by Supreme Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $24.00/hr

Connect has partnered with our client in Memphis to find a Customer Service Representative!

Position Title: Customer Service Representative

Pay: $20+ DOE

Schedule: 8am-5pm M-F

Location: Stateline & Crumpler

Position Type: DIRECT HIRE

Dress Code: Business Casual

Benefits & appreciation: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Vacation, & More!

Job Overview: As a Customer Service Representative, you will be the first point of contact for customers, helping them with inquiries, technical issues, and product support. You will ensure customers have a smooth and positive experience by providing accurate, timely, and friendly service. Your role is essential in building customer trust and satisfaction.

Key Responsibilities:

• Respond quickly and accurately to customer emails, phone calls, and requests.
• Resolve product or order issues by troubleshooting and offering solutions.
• Assist with order tracking, delivery updates, and shipping inquiries.
• Keep detailed records of customer interactions in our CRM system (Net Suite).
• Escalate complex issues to the appropriate team when needed.
• Help customers learn how to use our products effectively.
• Communicate clearly with customers about updates and the next steps.
• Collaborate with other teams (Operations, Sales, Accounting, etc.) to resolve issues.
• Meet service level expectations by responding to inquiries within 24-48 hours.
• Test and troubleshoot reported issues to identify the root cause.
• Provide feedback in team meetings to help improve processes.
• Stay informed about product updates and new features.

Qualifications:

• Experience: At least 5 years in customer service or a related role, with knowledge of CRM systems and administrative tasks.

Skills:

• Strong communication skills, both written and verbal.
• Excellent problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficient in using computers and Microsoft Office.
• Comfortable working in a fast-paced, detail-oriented environment.
• Empathetic, adaptable, and proactive in addressing customer needs.
• Must be able to handle both inbound and outbound calls.
• Strong empathy and a desire to help others.
• Active listener with a focus on understanding customer needs.
• Driven by a service-oriented mindset.

Physical Demands:

• Job may involve sitting, standing, talking, and repetitive motions.
• This position is key to ensuring our customers receive the best possible service and support. If you're looking to join a dynamic team and make a real impact, we'd love to hear from you!

Mid-Senior level

Full-time

Customer Service, Administrative, and Distribution

Industrial Machinery Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Mattress and Blinds Manufacturing