Director of Operations - FedExForum - Memphis Grizzlies

Levy Sector

Pay Grade: 15

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Lead the engine that powers unforgettable guest experiences. As Director of Operations, you will oversee day-to-day venue operations, ensuring seamless execution across all departments while driving operational excellence, safety, and financial performance. You will set the standard for service, efficiency, and collaboration while supporting large-scale events and high-volume operations.

• Bachelor’s degree in Business, Hospitality Management, Operations Management, or a related field
• Minimum of 7–10 years of progressive operations leadership experience, preferably in large-scale venues, sports, entertainment, or hospitality environments
• Proven experience managing multi-department operational teams
• Strong knowledge of budgeting, forecasting, and P&L management
• Proficiency with operational systems, reporting tools, and Microsoft Office Suite
• Experience ensuring compliance with safety, labor, and regulatory standards

• Direct daily venue operations to ensure efficient, safe, and guest-focused execution
• Lead, develop, and support department leaders across operations, facilities, and event services
• Oversee operational budgeting, forecasting, and cost controls
• Ensure compliance with local, state, and federal regulations
• Collaborate with internal partners and external clients to support event success
• Drive continuous improvement initiatives to enhance operational performance

Curious about Life at Levy? Check it out:
Levy Culture ()

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  () or copy/paste the link below for paid time off benefits information.

Req

Levy Sector

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JUDITH Mc Gee

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