Customs Trade Specialist

Overview

This position is responsible for various tasks as assigned. Provides Fed Ex Express and their customers the required entry services and promotes exceptional customer service by securing relationships with express and their customers. Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames.

• Serves as the primary link between Fed Ex Express and FTN for account/shipment specific issues.
• Completes various audit activities, including complex EWSR's, high duty, ABI warnings, ABI errors, census rejects, high-entered value, duty verification and other FTN T/B audit functions, FDA audits, ABI errors and ABI warnings.
• Records and tracks complex audit issues to initiate corrective action, including coordinating with Fed Ex Trade Networks FDA, tech services and quality assurance groups.
• Sorts and assigns departmental incoming work and monitors daily workflow to ensure regulatory time frames are met; refer potential major problems to the manager.
• Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies to resolve issues that could result in significant liquidated damages or additional duty if left unresolved.
• Researches and writes claims and protests to CBP on behalf of FTN, Fed Ex, and their customers to resolve issues related to duties, taxes and valuation; obtain refunds or tender duties and process in FTN online billing application in conformance with Fed Ex procedures.
• Gathers information from Fed Ex/FTN systems for distribution and report building; produces operational and trend reports for management distribution.

• High school diploma/GED. Three (3) years of business experience required, including two (2) years of related experience preferred.
• Knowledge of CBP and OGA regulations and tariff schedules, general import procedures and systems preferred.
• Ability to work in a time sensitive environment with a high level of accuracy and productivity.
• Excellent computer skills with the ability to work in a Windows environment.
• Strong communication skills, verbal and written.
• Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
• Excellent communication skills, verbal and written; organizational and interpersonal skills; problem solving skills.
• Handle high volume of work and time-sensitive work; able to work independently with minimum supervision.
• Ability to use multiple systems and reference material; interact with customers, carriers, brokers, government agencies, internal staff, management at all levels, and internal departments.
• Knowledge of customs regs, harmonized tariff schedules preferred.
• Preferred Qualifications: Monday - Friday 8am-5pm; weekends as needed; holidays as needed; onsite.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting pay for the lowest level to the current starting pay of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors.

Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: 17.05 hr

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets worldwide. We’re glad you stopped by and hope your job search experience with Fed Ex Logistics, Inc. will be rewarding. We look forward to hearing from you!

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

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Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages, including in the negotiation or drafting of any employment contract, in accordance with Philadelphia Ordinance No. 160840.