Account Resolution Specialist

Join to apply for the Account Resolution Specialist role at Vital Records Control (VRC).

Hourly Pay $19.00

Position Summary: The Account Resolution Specialist reports directly to the Senior Account Resolution Specialist and plays a critical role in improving the overall cash‑collections process. This position supports the Area Vice President and the locations they oversee, working closely with the AR Invoicing and Cash Applications teams to provide the best experience for all customers.

• Assist with managing AR Collections and operations for approximately 40,000 customers and $200M+ revenue per annum, prioritizing, planning, and collaborating cross‑functionally.
• Monitor assigned portfolio of clients and become familiar with client billing guidelines.
• Apply appropriate procedures to troubleshoot non‑payment, including skip tracing, dunning letters, collection calls, and e‑mails.
• Conduct regular reviews of your portfolio to ensure that pending receivables are being addressed and uncollected accounts are escalated appropriately.
• Interface with field, sales management and Customer Service to resolve billing disputes and provide collection assistance.
• Attend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate.
• Build and maintain strong relationships across departments and with internal and external customers.
• Assist in the creation of productivity standards.
• Research and resolve customer problems and complaints related to billing, cash application, and account issues.

The preferred candidate will have strong working knowledge of current collections methodologies, a customer‑service background, and familiarity with the interaction between accounting systems, operating systems, and invoicing.

Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct with demonstrated ethical behavior in diverse situations.

• Experience modeling business processes
• Strong analytical and problem‑solving skills
• Excellent communication, interpersonal, and presentation skills
• Highly energetic self‑starter focused on results
• Ability to multi‑task, work under tight deadlines, and quickly adapt to changing priorities
• Demonstrated ability to collaborate across teams and deliver independently
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, etc.)

Roles at this level require a college degree or a minimum of 2 years of related professional experience.