Associate III - Donor Account Process

At ALSAC you do more than make a living; you make a difference.

We like people who are different… because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking r background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we’re calling on the game‑changers, innovators and visionaries to join our family.

Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission:
Finding cures. Saving children.

The Associate III – Donor Account Processing is responsible for ensuring the accuracy, completeness, and integrity of ALSAC’s donor data. This role maintains adherence to established data integrity standards, reconciles production and vendor files, and ensures all upload files are posted accurately and on time. The position requires exceptional attention to detail, strong technical skills, and the ability to independently prioritize daily processing tasks in a fast‑paced environment.

• Communicates effectively with donors, volunteers, and employees regarding tributes and account inquiries.
• Applies active listening, interpersonal communication, and independent judgment to gather complete and accurate information.
• Gathers data needed to complete transactions and account updates.
• Supports multiple programs and fundraising initiatives simultaneously.

• Enters, updates, and maintains donor account information using multiple systems and applications.
• Navigates proficiently within ALSAC’s proprietary CRM and related platforms.
• Documents donor and volunteer interactions, notes, and transactions thoroughly.
• Ensures PCI compliance and adherence to ALSAC policies and procedures.
• Upholds the highest standards for data accuracy and confidential communication.

• Delivers a superior donor experience during every interaction, including handling transactions.
• Reflects ALSAC/St. Jude’s core values and strengthens donor loyalty.
• Maintains in‑depth knowledge of multiple programs, processes, and systems to support donor needs.

• Reconciles upload files by comparing received data to what is posted in the donor database.
• Provides daily batch processing updates to management and escalates delays as needed.
• Creates and updates reports to support processing and reconciliation.

• Independently researches and resolves donor account issues promptly.
• Coordinates with internal departments, banking partners, and external vendors as needed.
• Uses SQL queries, when required, to identify and resolve data discrepancies.
• Takes initiative to correct issues and ensure data accuracy.

• Prioritizes tasks and deadlines to ensure timely posting of pledges and donations.
• Completes daily upload files and consistently meets departmental processing time standards.

• Participates in testing new processes, systems, and enhancements.
• Updates documentation and procedures in alignment with organizational or technology changes.

Location: Crosstown (Onsite 5 days per week; may be re‑evaluated for potential hybrid eligibility after 6 months)

The following Benefits & Perks apply to Full‑Time Roles only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.