Desk Receptionist

Overview

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors.

Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages. Also performs general clerical duties and assists in handling internal and external customer inquiries. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview – The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors. Performs general duties including telephone reception, provides information to callers and takes and routes telephone messages. Also performs general clerical duties and assists in handling internal and external customer inquiries. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

• Receives, greets and provides needed information and assistance to all visitors and contacts at the Welcome Desks.
• Provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving.
• Answers questions, shares information and directs guests to appropriate area.
• Provides information such as handouts, maps, hotel accommodations, restaurants, newsletters and activity schedules.
• Performs general clerical duties and customer support tasks such as some light typing and filing duties, assisting with general mail, maintaining inventory for work area supplies. Distributes tokens and other items related to hospital events and activities.
• Answers and receives incoming telephone calls. Assisting insurance companies with current patient status of in-house or discharged patients without including a discharge date.
• Stays current with hospital and campus information to best assist customers.
• Utilizes computer and software programs to execute job functions. Enters and retrieves information from computer system accurately and timely.
• Performs visitor screening and operates visitor badging system.
• Performs other job functions as assigned or requested.

• Required - No Education Required

• Required - Customer service 0-1 years

• Ability to understand and prepare moderately complex written materials.
• Ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Above average human relations skills in problem solving and interpersonal contacts.
• Ability to operate word processing, spreadsheet programs and standard office equipment.
• Ability to perform basic arithmetic calculations as would be acquired through completion of high school.

• There are no supervisory or lead responsibilities assigned to this position.

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Professional uniform attire required
• The conditions to which the Associate will be subject in this position:
  The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.