Account Resolution Specialist

Overview

The Cash Application Specialist reports to the Accounts Receivable Manager and ensures the integrity of financial data by applying customer payments to accounts in a timely, accurate manner.

• Post daily customer payments, including ACH, wire transfers, lockbox, EFT, credit cards, and checks, to customer accounts
• Apply payments to accounts receivable accurately and in a timely manner in accordance with company policies
• Communicate with customers to obtain remittance details or clarify payment discrepancies
• Partner with Collections, Local Offices, and Sales teams to resolve account issues
• Investigate short-pays, over payments, and deductions
• Research and resolve unapplied or misapplied payments
• Research and resolve customer problems and complaints on billing, cash application, and account issues

Technical Knowledge – Working

Experience:

The preferred candidate will have a strong working knowledge of accounts receivable processes and customer service background. Familiarity with the interaction between accounting systems, operating systems, and invoicing.

• Business Ethics – Basic
  
  Experience:
  
  Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct, with ability to demonstrate ethical behavior in diverse situations.
• Skills – Basic
  
  Experience:
  • Strong analytical and problem-solving skills
  • Excellent communication, interpersonal and presentation skills
  • Highly energetic self-starter with a focus on obtaining results
  • Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities
  • Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables
  • Technical skills beyond job-specific technology include Microsoft Office Suite (Excel, PowerPoint, Outlook)

A minimum of 2 years of related professional experience