Director of Client Delivery

Overview

Our client located in Melville is looking to hire a Director of Client Delivery on a direct hire basis. The hiring company has been well established for decades and is seeking someone to support account management and operations. This position is directly responsible for leading managers/directors of the division. This is a full time opportunity during regular business hours. This position will be onsite.

JOB TITLE:
Director of Client Delivery

The Director of Client Delivery assists the VP of Account Management with leading and managing a team of Account Managers/Directors. The Director of Client Delivery will plan, manage, and coordinate project activities to ensure goals and objectives are accomplished within the specified timeframe. The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions - Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success.

The Director of Client Delivery will utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

• Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
• Coordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.
• Relationship management:
  Develop and maintain strong relationships with the clients at all different levels.
• Ability to manage multiple projects and facilitate its success from the original concept to the final implementation
• Work closely Account Management team to coordinate project details and to ensure timely completion
• Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives
• Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities
• Consistently provides team members guidance, goal setting and performance feedback on a regular basis
• Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.

• Chair weekly group conference with team members to ensure synergies are shared across airline accounts.
• Hold weekly planned individual conference call with each team member to review current work activity. Topics addressed include:
• Operations, Technology, Product and accounting follow ups
• Relationship management
• Client renewals and RFP documentation and coordination.
• Sourcing Implementation Plan
• Risk Assessment Plan
• Management of Salesforce data entry
• Tracking of Savings Matrix guarantees
• Team performance management
• Contract negotiations support
• Review of updated Account Management forms
• Coaching and Management of Account Director
• Project Management /Technology Support
• New Client Implementation
• Attend Weekly Calls
• Existing Clients Technology Project Support
• Internal Project Support
• Building Business Review Presentations
• Providing Operational Support
• K-Drive Organization

• Established (at least 5 years) of experience in the travel industry and working closely with hotels is a must
• Bachelor’s degree in business administration, sales and marketing or related field, plus a minimum of 5 years leadership/ management experience
• Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.
• Solid judgment and leadership skills
• Strong implementation and operations experience
• Shows attention to detail and the ability to produce high quality work
• Ability to positively present the company in customer facing situations
• Attention to detail and the ability to produce high quality work is a must.
• Strong Microsoft Office computer skills, with emphasis on Excel
• Exceptional…