Insurance ‑Up Supervisor

Our client is seeking a Supervisorto oversee the daily operations of the Insurance Follow‑Up team within a physician billing environment. The Supervisor is responsible for managing staff performance, ensuring accurate and timely billing, maintaining compliance with HIPAA and New York State regulations, and driving efficient A/R follow‑up processes. This position requires strong leadership skills, deep knowledge of medical billing and coding, and hands‑on experience with Epic and third‑party payer workflows.

Responsibilities:

Leadership & Team Management

• Recommend personnel actions as needed.
• Prepare weekly schedules and ensure adequate coverage.
• Serve as the primary liaison between management and staff.
• Oversee daily unit operations and assign work to team members.
• Provide on‑the‑job training, coaching, and performance evaluations.

Billing, A/R & Follow‑Up

• Monitor A/R aging, productivity, and collection metrics.
• Maintain accurate account balances and documentation.
• Ensure accurate and timely submission of claims and adjustments.
• Perform insurance follow‑up via phone calls and payer portals.
• Oversee patient and third‑party accounts receivable, ensuring timely follow‑up.

Compliance & Quality Control

• Implement and monitor quality control measures.
• Maintain knowledge of New York State third‑party billing rules.
• Assist with administrative system updates and workflow improvements.
• Ensure compliance with HIPAA and all applicable healthcare regulations.

Customer Service & Communication

• Assist internal and external customers with billing inquiries.
• Resolve patient complaints professionally and efficiently.
• Communicate effectively with staff, physicians, and external organizations.

Reporting & Operational Support

• Prepare and maintain A/R and productivity reports.
• Analyze operational data and recommend process improvements.
• Perform additional duties as assigned, including emergency‑related tasks.

Qualifications/Must-Haves:

• Familiarity with credit and collection practices.
• Knowledge of New York State third‑party billing regulations.
• Strong organizational, communication, and interpersonal skills.
• Computer literacy and comfort with billing software and payer portals.
• High School Diploma or GED required; college education preferred.
• Strong understanding of medical terminology, ICD‑9/ICD‑10, and CPT coding.
• Minimum 3 years of supervisory experience in healthcare billing, physician billing, or revenue cycle operations.
• Equivalent combinations of education and relevant experience will be considered.
• Proficiency in Epic billing applications.
• Ability to interact with staff, patients, physicians, and external organizations with tact and professionalism.
• One of the following is required: Certified Professional Coder (CPC), Certified Coding Specialist (CCS), Certified Coding Specialist – Physician‑based (CCSP)

Physical Requirements:

• Work is performed primarily indoors.
• Must occasionally lift and/or move up to 25 lbs.
• Requires talking, hearing, grasping, and visual acuity.
• Ability to sit, stand, walk, bend, kneel, reach, and perform repetitive motions.