Director of EMR Systems & Workflow Optimization

Director of EMR Systems & Workflow Optimization

Title: Director of EMR System & Workflow Optimization

Reports To: Vice President of Enterprise Platforms & IT

Always Compassionate Health is seeking a Director of EMR System & Workflow Optimization to own, optimize, and scale the organization’s use of Alaya Care across all service lines. This role is responsible for ensuring the EMR is configured to support real operational workflows, not work around them.

The Director will serve as the bridge between operations, clinical leadership, finance, compliance, and technology, translating business requirements into system design, automation, and measurable efficiency gains. This role is critical to reducing manual work, improving data integrity, ensuring regulatory compliance, and enabling growth without administrative bloat.

• Own and serve as the system lead for Alaya Care across all service lines, ensuring the EMR is configured to support real operational workflows and not workarounds
• Act as the primary liaison between operations, clinical leadership, finance, compliance, HR, and technology to translate business needs into EMR design and automation
• Map current-state and future-state workflows across intake, referrals, authorizations, staffing, scheduling, nursing documentation, aide supervision, billing, payroll, and reporting
• Redesign workflows to eliminate manual processes, duplication, bottlenecks, and inconsistent practices across offices and service lines
• Configure and maintain forms, documentation templates, task flows, alerts, visit verification rules, and system controls within Alaya Care
• Establish and enforce EMR governance standards, including change control, configuration discipline, and documentation standards
• Prevent ad-hoc customization that creates downstream operational, billing, or compliance risk
• Optimize mobile workflows for field staff to improve documentation timeliness, accuracy, and completion rates
• Ensure EMR data integrity and consistency to support billing, payroll, productivity tracking, and leadership reporting
• Partner with Finance and Revenue Cycle teams to align EMR workflows with authorization requirements, billing rules, and payer expectations
• Build and maintain standardized dashboards and reports that provide leadership with clear visibility into operations, productivity, utilization, and compliance
• Ensure EMR workflows support NY DOH regulations, LHCSA requirements, Medicaid and MLTC documentation standards, and payer audit readiness
• Lead EMR-related audit preparation, corrective action planning, and remediation efforts
• Develop and deliver role-based EMR training programs for intake teams, schedulers, nurses, aides, billing staff, and administrators
• Drive adoption and accountability by addressing improper system use, incomplete documentation, and reliance on manual workarounds
• Partner with Alaya Care support, implementation teams, and vendors to resolve issues, deploy enhancements, and optimize system performance
• Serve as the escalation point for complex EMR issues impacting patient care, operations, billing, or compliance
• Lead cross-functional working sessions to resolve workflow breakdowns and implement sustainable system solutions
• Support organizational growth by ensuring EMR scalability, standardization, and readiness for new service lines, offices, or acquisitions
• Monitor system performance, user behavior, and workflow adherence to identify improvement opportunities and risk areas
• Establish success metrics and track progress against efficiency, compliance, and productivity goals tied to EMR optimization
• Provide executive leadership with clear recommendations, data-driven insights, and implementation plans related to system and workflow improvements

• Bachelor’s degree required in Healthcare Administration, Health Information Management, Nursing, Information Systems, Business, Operations Management, or a related field or an equivalent combination of education and relevant experience
• Advanced degree (Master’s in Healthcare Administration, Business Administration, Health Informatics, Nursing, or related field) preferred but not…