Supervisor- Insurance Follow-Up- Physician Billing

Summary of Responsibilities

Acts as a liaison between departments, directors, management, and staff. Collects and analyzes operational data for the assigned area and prepares regular summaries and reports for management. Oversees patient and third‑party account receivables, postings, and follow‑ups to ensure timely and accurate billing and collections.

• Serve as a liaison between upper management and staff.
• Oversee daily unit work activities and conduct on‑the‑job training.
• Maintain current accounts receivable and productivity reports.
• Provide weekly staff scheduling and work direction.
• Implement and monitor quality control measures, including HIPAA and evolving healthcare regulations.
• Assist with the implementation of approved administrative systems.
• Monitor operational data and workflow efficiency.
• Ensure billing is submitted accurately and in a timely manner.
• Perform follow‑up on open accounts receivable via phone calls and payer portals.
• Ensure accuracy of account adjustments and balances.
• Assist internal and external customers with third‑party billing inquiries.
• Handle patient complaints through resolution.
• Prepare employee performance evaluations.
• Recommend appropriate personnel actions.
• Maintain full knowledge of company policies and procedures.
• Perform other job‑related duties as assigned, including unrelated duties during emergencies.

• High School Diploma or GED required.
• College education preferred.
• Minimum of 3 years of supervisory experience.
• Any equivalent combination of education and relevant experience will be considered.

• Thorough knowledge of HIPAA regulations and current healthcare industry standards.
• Proficiency in Epic applications.
• Strong understanding of medical terminology, ICD‑9/ICD‑10, and CPT coding.
• Knowledge of New York State third‑party billing regulations.
• Familiarity with credit and collection practices.
• Strong organizational, communication, and interpersonal skills.
• Computer literacy.
• Demonstrates courtesy, tact, and diplomacy when interacting with staff, patients, physicians, and external organizations, escalating issues when appropriate.

• Certified Professional Coder (CPC)
• Certified Coding Specialist (CCS)
• Certified Coding Specialist – Physician‑based (CCSP)

• Ability to perform activities such as climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, and repetitive motions.
• Requires finger dexterity, grasping, talking, hearing, and visual acuity.
• Work is primarily performed indoors.
• Must occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.