Customer Support
Job in
Melville, Suffolk County, New York, 11775, USA
Listed on 2026-01-24
Listing for:
Collabera
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Description
Contract:
Melville, New York, US
Salary Range: 16.00 - 17.00 | Per Hour
Job Code: 367028
End Date:
Days Left: 28 days, 3 hours left
Apply
Client: Healthcare Insurance
Title: Customer Support 1
Location: Remote
Pay Rate: $16-17/hr
Duration: 3 Months
Top Requirements:
- Data Entry
- Claim Processing
- Insurance Claiming
- With general supervision, ensure accurate, timely, and efficient customer support.
- Respond to customer inquiries in a manner that supports the achievement of goals.
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/email.
- Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:
- Prescriptions
- Plans
- Products
- Services
- Procedures
- Online purchasing & e-Commerce knowledge
- Internet knowledge
- Payment processing/payment collections
- Eligibility verification
- Order Status, Shipping Status, and Stock Availability
- Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company software
- Research and resolve issues/complaints and determine appropriate resolution(s)
- Solve problems and assist with issues that may not fit the "cookie-cutter" solution
- Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
- Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
- Effectively maintain specific line of business Customer Service standards and support level standards
- Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently
- Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel
- Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders
- Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders
- Contingent on the LOB, may process claims based on business needs and workflow fluctuations
Typically has the following skills or abilities:
- One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Available to work any shift, including weekends, holidays, and/or overnight
- Demonstrated internet knowledge and understanding of basic internet browser settings
- Demonstrated ability to work with multiple software programs, simultaneously
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
- Excellent interpersonal and rapport-building skills
- Ability to ask appropriate and relevant questions to identify customer needs
- Proven problem-solving, negotiations, and decision-making skills
- Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
- Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
- If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
- Data entry
- claim processing
- Insurance claim
- customer support
- customer service
- csr
- Recruiter
- Phone
- Gujari Sai Milan
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