Director of Client Delivery - Melville, NY

Overview

Accommodations Plus International (API) is a global leader in crew and disrupted passenger accommodations technology. We partner with major airlines, cruise lines, and rail operators worldwide to deliver crew-first solutions that streamline operations, reduce costs, and transform the travel experience. We are expanding account-based marketing (ABM) to accelerate growth across strategic accounts. This is a unique opportunity to join a high-growth team, help shape our ABM engine, and directly impact multi-million-dollar opportunities with some of the world’s leading airlines, rail and cruise organizations.

Assists leadership with leading/managing the Client Delivery team. This role will plan, manage, and coordinate Client Delivery activities to ensure goals and objectives are accomplished. This role will be the voice of the customer, ensuring that all delivery functions – Contracting, Operations, Technology, Product, and Accounting – are consistent and aligned to achieve our customers’ success.

This position requires strategic vision to identify and interpret market trends and set appropriate hotel sourcing strategies. With excellent negotiation skills, extensive contracting experience and strong team management, you coach and develop the team to deliver aggressive savings targets and maintain progressive supplier relationships that maximize value for our customers.

A leader who is a strategic thinker with strong commercial acumen, a customer focus, and the ability to engage effectively with a broad range of stakeholders and partners to drive business outcomes. The role requires the ability to communicate at both senior and operational levels.

Develop supplier continuous improvement plans and apply best-practice tools and techniques in strategic sourcing within the hotel marketplace.

• Client Relationship
  • Establish and maintain relationships with key stakeholders at senior levels within airline and hotel partners.
  • Communicate and meet with major clients regularly to ensure API deliverables are met.
  • Support Client Delivery Team to create client sourcing strategy based on solid market insights.
  • Report on strategy and savings matrix for North America accounts.
  • Lead Client Delivery Team to develop Strategic Account Plans for Airlines and ensure delivery according to plan.
  • Suggest solutions and innovative ideas to meet client needs.
  • Ensure Client Delivery Team handles complaints promptly and effectively.
  • Support Client Delivery Team to prepare monthly, quarterly, and annual reports and budget forecasts for clients.

• Site Inspections
  • Train Client Delivery Team to conduct site inspections domestically and internationally to ascertain suitability for airlines in line with minimum requirements.
  • Undertake site inspections in key markets as needed.
  • Support effective management of union relationships as part of the site inspection process.

• Day to Day Client Delivery
  • Provide strategic leadership to identify opportunities to expand products within North American accounts.
  • Communicate to the VP on client performance, strategies, and needs.
  • Ensure the Client Delivery team stays on track with sourcing deliverables and signing off airline approvals.
  • Maintain action logs and lead weekly internal meetings to prepare for client meetings.
  • Support and help prepare client communications for weekly performance meetings and business reviews.
  • Review destination presentations for accuracy before presenting to the airline.
  • Document, troubleshoot, and resolve operational and sourcing challenges.

• Systems knowledge
  • Become knowledgeable with API’s technology platforms for the Client Delivery department.
  • Maintain and update spreadsheets and databases as required.
  • Support VP Client Delivery on assigned projects linked to business growth.

• Support Client Delivery to ensure correct processes, client focus, and communication for exemplary performance.
• Manage multiple projects from concept to final implementation.
• Provide organization, direction, and coordination for business reviews and ensure savings matrices are accurate.
• Coach Client Delivery team and identify growth and training opportunities.
• Hold…