HR Manager

Role

Join one of the UK s most luxurious destination spas and play a key role in shaping the experience of over 550 employees across 25 departments. We are looking for an experienced and forward-thinking HR Manager who can lead with confidence, uphold our values, and support the continued development of our exceptional team. As a key member of the management team, you will champion the Ragdale Values and ensure that we attract, engage, develop, and retain the very best people.

This is a pivotal role at the heart of our people strategy and is offered as a fixed-term contract for up to 15 months.

• Lead and oversee the full recruitment cycle, adopting a hands-on approach when required, and enhancing the candidate experience through continuous improvement.
• Partner with managers to provide professional, timely, and practical employment law and HR advice across all people-related matters.
• Lead a team of 4 HR professionals, providing clear direction, coaching, and day-to-day support.
• Advise and assist the team with employee relations cases, including performance, conduct, capability, and absence management.
• Oversee investigation, disciplinary, and grievance processes, ensuring fairness, consistency, and compliance.
• Develop and implement robust HR policies and procedures that promote employee wellbeing and drive high performance.
• Manage and review contracts of employment and training agreements.
• Oversee short-term and long-term absence management, ensuring consistent processes and timely interventions across all departments. Liaison with Occupational Health where required.
• Collate, analyse, and interpret employee turnover data, recommending and implementing initiatives that positively influence retention.
• Maximise the functionality of the HR & Payroll system to streamline workflows, resolve issues, and enhance reporting capability.
• Produce monthly HR reports and insights using the HR system.
• Support training, talent management, and the development of career pathways across the business.
• Manage the company wide holiday policy and ensure full compliance with procedures.
• Oversee the Ragdale Employee Experience, ensuring that each stage of the employee journey is engaging, positive, and continually improving.
• Support appraisal, performance review, and reward processes.
• Ensure all employee records are accurate, secure, and fully compliant with GDPR requirements.

We are seeking a highly capable HR professional who can bring expertise, clarity, and leadership to a busy and dynamic environment. The successful candidate will:

• Have proven experience managing the employee lifecycle, ideally within a medium-sized organisation.
• Have experience leading a small team, setting expectations, coaching, and supporting others to deliver high standards.
• Be organised, proactive, and solution-focused, with a strong can-do attitude.
• Bring excellent and up-to-date employment law knowledge, with the confidence to provide clear, practical advice on complex issues.
• Be experienced in developing HR policies and procedures, and confident in gathering, interpreting, and using people data to inform decisions.
• Have strong technical skills and significant experience working with an HR & Payroll system.
• Demonstrate exceptional attention to detail, particularly when dealing with data, documentation, and compliance.
• Possess strong project management skills, with the ability to lead cross-department initiatives, manage deadlines, and ensure successful delivery.
• Be approachable, diplomatic, curious, and demonstrate strong professional integrity.
• Hold CIPD Level 5 or above.
• Be available to work on site in our HR office.

This is a full-time position, 39 hours per week, worked over 5 days (predominantly Monday-Friday, 9:00am-5:30pm), with very occasional weekend work when required. This role is a fixed-term contract for up to 15 months.

Salary:
Competitive and dependent on experience.

• Up to £1,400 per year in tips (full-time equivalent)
• Free meals on duty
• Access to our Employee Wellbeing Programme
• Free on-site parking and discounted electric vehicle charging
• Free transport from Melton Mowbray and Asfordby
• Use of our gym, exercise classes and areas of the Spa
• Discounts across all Ragdale retail outlets
• Discounts on treatments, dining, and food & beverage
• Friends and family discounts (T&Cs apply)

and more, available on our website

Vacancy