Import​/Export Specialist IV

Overview

CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in 170+ countries with more than 110,000 employees across 1,500 sites, we are a Top 5 global 3PL. We empower a diverse, global team to co-create value with our customers through solutions in contract logistics and air, ocean, ground, and finished vehicle transport. We offer a dynamic work environment that fosters personal growth, innovation, and continuous improvement.

Hourly Pay Range: $26.00 - $30.00

Shift

Schedule:

Day Shift, Tuesday - Saturday

Assist with processing inbound or outbound shipments for Air Gateway Operations. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

The description below is a broad job description for Import, Export and Breakbulk positions, which are similar in service to customer accounts, shipments, and regulatory compliance. It outlines the level of positions to advance.

• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and related information.
• Assist with overseeing entry processing performance and existing customer service commitments to reflect company databases and pre-load templates.
• Receive, review, and process complex or sensitive transactions for assigned accounts for all entry types, including classification and valuation of goods.
• Obtain certification for completing customer classification and other compliance-specific classifications as defined by company product standards.
• Assist and review work stream development of new and existing accounts, including reviewing documentation, maintaining client communications, reviewing processes regularly, and maintaining client profiles and databases.
• Process documents through the established system, obtaining releases from government agencies as appropriate.
• Review and monitor all rejections, requests for information, and other correspondence.
• Respond and assist with complex customer inquiries, including research and escalation on priority issues.
• Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data.
• Stay current of U.S. Customs regulations and classification/validation rules through self-study and regular review of trade publications.
• Perform Import/Export Team Lead responsibilities when needed.

• All roles require understanding of internal processes, best practices, customer service, laws, rules, and regulations. Depending on the area of assignment, roles may include:
• Air and Ocean Import/Export: greater involvement with quotes, sales leads, and customer onboarding
• Ocean: chassis and container returns
• Gateway: booking, monitoring, and transferring loads
• Brokerage: processing and filing regulatory documents

• Advanced proficiency in Microsoft Office and relevant software applications. Ability to apply and communicate laws, rules, and regulations for areas of assignment.
• Ability to write reports, business correspondence, and procedure manuals. Monitor overall processes, information, and operations.
• Ability to perform basic arithmetic and analyze documents. Balance team and individual responsibilities with objectivity and openness to others’ views.

Minimum:

• High School Diploma or GED
• Greater than 6 years of related experience
• Professional certification may be required in some areas

Preferred:

• Bachelor’s Degree in Transportation, Logistics or Supply Chain Management
• Experience in Airlines Industry

We offer a benefits package focused on wellbeing, including competitive Paid Time Off, 401(k), health insurance, and a benefits platform with discounts on gym memberships and a range of brands, including pet insurance.

We are a team in every sense and support one another to achieve our goals together.

We aim to recognize hard work and help you grow within…