Customer Service Representative

Join the Customer Service Representative team at Gerber Collision & Glass
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Company Overview
Gerber Collision & Glass is one of the largest collision repair companies in North America, with over 1,000 locations and more than 10,000 team members across the United States and Canada. We are committed to delivering exceptional customer service and fostering a culture of growth and inclusion.

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One scheduler, and proper scripting.
• Retrieve insurance assignments promptly and obtain necessary repair authorization documentation.
• Prepare the repair order (RO) work packet, including QC checklist, work order, parts list, and windshield tag (indicating R, , G).
• Record all customer and insurance communications in CCC One, selecting the appropriate communication type.
• Confirm car rental information and update CCC One with rental car usage details.
• Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles in ARMS are noted in CCC One.

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role such as an administrative assistant.
• Preferred: 1 year in an auto body or similar work environment with prior customer service experience.

• Excellent multitasking ability in a fast-paced environment.
• Strong attention to detail and high accuracy.
• Proficiency with general office equipment and basic computer skills.
• Strong oral and written communication skills, with a sales drive and exceptional customer service orientation.

• Valid driver’s license.

• Annual Paid Time Off (PTO) plans
• 2 weeks Paid Parental Leave for full‑time employees (minimum 30 hours/week)
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

Hourly rate: $17.00 – $20.00+ per hour.

Gerber Collision & Glass has been delivering WOW experiences to customers for over 80 years. Learn more at