Route Service Manager - UniFirst

Route Service Manager
Uni First is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day, from small family businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

• Business savvy and enjoys figuring out innovative ways to help increase profit and grow customer satisfaction within the Uni First location
• Results‑driven relationship manager who rolls up sleeves to help the team and customers
• Enjoys working with a team of Route Service Representatives and Route Service Supervisors to develop in their role
• Individuals who drive personal vehicles for business purposes must comply with minimum auto insurance requirements per Uni First standards
• High School Diploma or GED – bachelor’s degree preferred
• Prior customer service experience
• Ability to problem solve and handle a variety of customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• Excellent verbal & written communication skills
• 21 years of age
• Valid non‑commercial driver’s license in the state of residence
• Must meet pre‑employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

The fabric of Uni First is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5‑billion‑dollar organization. Uni First is an international leader in the $18‑billion garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80‑year‑old company focused on annual growth, there’s never been a better time to join our team.

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.