Retail Operations Supervisor

Retail Operations Supervisor

Pet Smart does Anything for Pets – JOIN OUR TEAM!

Pet Smart provides a dynamic work environment where every associate plays a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Process Lead (Retail Operations Supervisor) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. The role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support associate development – training, onboarding, mentoring, and coaching for growth, and providing feedback for performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.

• Execute merchandise strategies to optimize sales – receiving product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to uphold brand promise.
• Complete monthly live cycle counts and address discrepancies.
• Be responsible for pet care maintenance – cleaning, feeding, providing water, and caring for new arrivals and sick pets.
• Ensure pet parents have a positive experience with online orders including pickup in store or ship from store.
• Support the associate and pet parent experience at all levels, ensuring pets in our care are safe and healthy.
• Take immediate action and report when a sick or injured pet is identified, including transport to the vet if needed.
• Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy before moving to the sales floor after quarantine.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required; flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout.

• No direct reports, but expected to guide and support the development of other associates.
• Provide feedback on associate performance to the direct supervisor.
• Act as the Leader when other Leaders are not present, supervising associates, assigning tasks, and addressing concerns.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write; reach with hands and arms; stoop, kneel, crouch; talk and hear; vision required: depth perception.
• Frequently lift and/or move up to 50 pounds, occasionally team lift more than 100 pounds.
• Exposure to…