Studio Manager for Boutique Fitness

Job Title:

Studio Sales and Operations Manager

Yoga Six believes everyone deserves the mind‑body experience of yoga. Yoga Six offers six different class types designed to accommodate students of all levels in a way that is energizing, empowering, and fun. Yoga Six was established in 2012 and is the fastest growing boutique yoga company in the United States with over 200 independently owned and operated locations throughout the US and abroad.

Reports to:

Franchise Owner.
The Sales and Operations Manager is the cornerstone of any Yoga Six studio and is responsible for its financial and experiential success. The manager is the proverbial captain of the ship, overseeing all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. They are also responsible for ensuring the studio is well‑maintained and that customer service standards are upheld to Yoga Six standards.

They must have a passion for sales & customer service, take pride in their excellent communication skills, be a dedicated team leader who drives results, and be passionate about health and wellness.

• Revenue Generation: manage and grow all revenue streams including
  • Memberships and Class Packages
  • Retail
  • Workshops, Privates and Teacher Trainings
• Student Acquisition and Retention:
  • Lead Generation – generating consistent lead flow through a blend of Grassroots Marketing, Social Media, and Referrals
  • Booking Appointments – contacting leads in a timely manner to establish relationship and get them booked in for a class experience
  • Membership Sales – presenting the best membership option based on the student’s goals, and overcoming objections as appropriate
  • Retention – ensuring new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional; work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
• Marketing – create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty; schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
• Leadership – recruit, hire, train, supervise, coach, and mentor all wellness advisors; recruit, hire, onboard, coordinate training, and terminate teachers (with support of lead teacher)
• Studio Operations – manage studio budget, spending, and reporting; manage maintenance issues, inventory and cleaning; participate in studio, regional and company‑wide meetings and trainings as needed; work closely with Studio Owner and Corporate Office to ensure health and profitability of the studio

• Sales & Management Experience
  • 2+ years of retail/service sales or fitness sales experience
  • Confident in generating personal sales and training Wellness Advisors in sales
  • Experience supervising and training people successfully
  • Ability to manage and drive all revenue streams: memberships, retail, and teacher training
  • Proven experience in generating and following up on leads
• Communication & People Skills
  • Fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
  • Ability to work harmoniously with co–workers, clients and the general public
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
  • Strong customer service skills
  • Solid writing and grammar skills
• Organizational, Professional, & Technological
  • Ability to excel in a fast‑changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • Ability to prioritize and multitask
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable and neat
  • Strong attention to detail and accuracy
  • Trustworthy and able to handle confidential information
  • Proficient with computers and studio software

• Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends,…