Database Modeling

Job Description Must Have Technical / Functional Skills

• 5+ years of experience in data modeling, data architecture, or a similar role
• Proficiency in SQL and experience with relational databases such as Oracle, SQL Server, or PostgreSQL
• Experience with data modeling tools such as Erwin, IBM Info Sphere Data Architect, or similar
• Ability to communicate complex concepts clearly to diverse audiences

• Design and develop conceptual, logical, and physical data models that support both operational and analytical needs
• Collaborate with business stakeholders to gather requirements and translate them into scalable data models
• Perform data profiling and analysis to understand data quality issues and identify opportunities for improvement
• Implement best practices for data modeling, including normalization, denormalization, and indexing strategies
• Lead data architecture discussions and present data modeling solutions to technical and non-technical audiences
• Mentor and guide junior data modelers and data architects within the team
• Continuously evaluate data modeling tools and techniques to enhance team efficiency and productivity

• Ensure customers’ success by fostering a balanced relationship that benefits the customer, with the goal of producing the highest level of customer support and satisfaction

• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
• Engage with customers on day‑to‑day issues; organize customer calls to facilitate implementation of solutions
• Mentor staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes; act as a technical resource for staff
• Primary contributor to knowledge base system for customer‑specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of solutions, including user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems
• Own and manage personal caseload and perform case follow‑up
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct issues
• Adhere to all quality processes; ability to be part of an on‑call rotation for after‑business‑hour customer calls
• Ability to travel to customer sites

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

• Bachelor of Computer Science