Clinical Team Coordinator - PDN Staffing

Overview

POSITION SUMMARY Provide support to clinical staff, non-clinical leaders, and pertinent office staff by maintaining accurate and timely records for referrals, admissions, and patients not taken for care. Coordinate all tasks related to department function and procedures, including routine input of data for leaders to meet their deadlines for providing updates on goals, reports, and/or outcomes. Interact with internal and external customers by performing appropriate tasks that coordinate proper service for the customer within acceptable or required time.

Oversee scheduling functions for the branch as relates to staffing.

• Show commitment to individual and departmental Continuous Quality Improvement and organizational operational effectiveness
• Maintain and adjust workflow with team as determined by volume
• Communicate accurate clinical information and appropriate data to departments and/or individuals in a timely manner
• Prioritize patients appropriately to ensure those with the greatest need are seen in the correct order
• Respond appropriately to unexpected, stressful situations and professionally interact with customers and associates
• Use logic for identifying solutions to complex problems and to set priorities and manage time efficiently, especially in the absence of management; seek advice and guidance from leadership as needed
• Work independently throughout the systems to access and update information, and collaborate with others within and beyond the team to support the delivery of quality services
• May be asked to help or assist others, such as new team members, on department specific procedures and applications
• Demonstrate accountability for all aspects of role and job performance to achieve business goals and department success
• Sugges t ways to improve workflow, procedures, and other ideas to enhance the output and service of the team
• Placed on a regularly scheduled on-call coverage, taking calls, and staffing as needed.

• Education:
  
  High School diploma
• Licensure:
  None Required
• Certification:
  None Required
• Work Experience:
  
  one year office environment, customer service or related type of role
• Knowledge/Skills/Abilities:
  • Microsoft Office – Outlook, Word, Excel, Power Point
  • Communication – written, verbal and auditory

• Education:
  
  Associate or Bachelor degree
• Certification:
  None Required
• Work Experience:
  
  One year in health care industry; knowledge of medical terminology, coding (ICD 10, HCPCS, CPT) and accounting principles
• Knowledge/Skills/Abilities:
  • Critical thinking
  • Decision-making
  • Communication - public speaking skills; regulatory documentation

• Majority of time involves sitting or standing; occasional walking, bending, stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.