Loan Servicing Specialist - Mortgage

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Loan Servicing Specialist I you’ll play a vital role in administration and management of loans after origination. You will support the Loan Servicing department by performing various administrative and member service tasks and act as a representative of Space Coast Credit Union by providing exceptional service to both members and internal Team Members.

• Member-Focused Mission
  :
  Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options
  :
  Available for select positions. This position is Hybrid with 2 days per week required in office.
• Career Growth
  :
  We prioritize internal promotions and offer on-the-job training.

• Correct loans as needed by adjusting rate, term, and payment posting errors to create an accurate member loan history.
• Assist in the maintenance of insurance tracking and collateral securitization and release.
• Answer incoming phone calls within a phone queue and make outbound phone calls.
• Process miscellaneous check transactions for the department, including payments, payoffs, and disbursement of checks.
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters. Resolve basic issues or escalate complex cases to senior Team Members as needed.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.

• 1-3 years prior experience in a financial institution or equivalent is required. Loan Servicing experience or equivalent is desirable. (Prior Mortgage experience preferred).
• High school diploma or equivalent experience required.

• Starting Salary: $19.68 - $20.85/hour or $40,940 - $43,371/year.
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus.
• 10% Shift Differential while working 2 nd shift.
• Health & Wellness:
  Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support:
  Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts:
  Lower rates on loans, credit cards, and no fee SCCU accounts!

• Monday – Friday: 10:00 a.m.
  
  - 7:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 3:00 p.m.

Since 1951,
Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well‑being. With local decision‑making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member‑focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.