Card Specialist

Space Coast Credit Union (SCCU) is a not-for-profit credit union that has served the community since 1951. Our members are at the heart of everything we do, and we’re committed to delivering financial services founded on integrity and a people‑first philosophy.

As the Card Specialist at our Baytree Headquarters, you will support the growth and effective management of SCCU’s debit and credit card portfolios by delivering exceptional member service. Responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, maintaining accurate account records, processing workflow requests, and performing account adjustments and reconciliations, along with other essential tasks that ensure the success of our card programs.

This is a grade 5 position. Please upload an updated resume.

• Member‑Focused Mission:
  Be part of a not‑for‑profit organization that reinvests in its members.
• Hybrid & Flexible Schedule Options
• Career Growth:
  We prioritize internal promotions and offer on‑the‑job training.

• Provides phone support in our General Servicing queue to front‑line team members and other departments across the organization that require department‑specific assistance, and assist members directly when appropriate.
• Processes all general servicing debit and credit card requests submitted via various department workflows.
• Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
• Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
• Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
• Establish a general understanding of debit and credit card regulations; including but not limited to Reg E, Reg Z, Visa Regulations, Network Regulations, and any other applicable regulations that directly or indirectly impact our daily operations and responsibilities.

• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• High school diploma or equivalent required.

• Starting Salary: $17.46 - $18.50/hour or $36,320 - $38,478/year
• Bonus Opportunity:
  Eligible for ONE SCCU Annual Bonus.

• Monday – Friday: 8:00 a.m.
  
  - 5:00 p.m.

• Health & Wellness:
  Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU‑paid insurance (short/long‑term disability, life insurance).
• Education Support:
  Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts:
  Lower rates on loans, credit cards, and no‑fee SCCU accounts.

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third‑largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not‑for‑profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well‑being. With local decision‑making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member‑focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND…