Technical Service Representative II

Overview

Technical Service Representative II (049SX) ed in Melbourne, Florida, you will be part of creating and delivering customer experiences while contributing to a unique culture.

• Review claims received in assigned sort groups via the Company's claim payment system (OWS) to determine if claims meet policy guidelines.
• If all policy guidelines are met, pay the claim to the dealer.
• If a claim fails to meet policy, communicate the rationale for denial or adjustment to the dealership.
• Analyze claims that require manual payment to determine eligibility.
• Exercise sound judgment in balancing policy and dealer satisfaction when deciding to pay or reject.
• Recognize system issues and forward to the OWS team or leadership for system correction.
• Analyze various claims reports to determine if claims are valid and communicate any claim chargebacks to the dealer based on business rules.
• Assist the hotline with questions and concerns regarding program guidelines.
• Provide backup support to Prior Approval operations when needed.
• Identify process improvements and best practices as needed.
• Complete additional tasks and projects as assigned.

• High School diploma or equivalent required; some college coursework desired.
• Mechanical automotive background required.
• Familiarity with OASIS and ACESII is desired, but not required.
• Excellent written and verbal communication skills.
• Effective analytical and problem-solving skills.
• Attention to detail.
• Professionalism and a positive attitude.
• Ability to effectively communicate with customers, managers, and coworkers.
• Ability to multitask and prioritize assignments.

Established in 2000, Percepta has contact centers across the globe that deliver a frictionless customer experience to our clients. Our values guide our culture and daily work. As a Percepta team member, you can expect:

• Culture of Service - be treated like you are the customer from day one
• Teamwork - a supportive family-like environment that encourages growth and open communication
• Respect - accountability, dependability, and attention
• Proactive - solution-oriented colleagues who strive to improve themselves and the organization
• Career Growth - opportunities for learning and advancement
• Diversity - a growing, diverse, community-minded organization that values fun
• Competitive Compensation - comprehensive benefits and wellness programs

Please note that neither Percepta nor any agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test as a condition of employment. Percepta is an Equal Opportunity Employer. LI-Remote

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.