Technician Services Manager; Hybrid

Job Title:

Technician Services Manager

$90,000 – $110,000 per year

• Join a growing professional organization known for delivering complex technology solutions to enterprise clients
• Step into a high‑visibility role supporting large‑scale, multi‑site environments with modern devices, cloud‑connected systems, and business‑critical uptime
• Become the technical face of the company for key accounts—own the client relationship, the delivery execution, and the service quality
• Work in a flexible environment with remote or hybrid options while still engaging in meaningful collaboration
• Make a measurable impact by bringing structure, leadership, and hands‑on expertise to a fast‑moving technical services team

• Serve as the primary technical point‑of‑contact for enterprise clients within a managed services model
• Manage day‑to‑day support operations, escalations, and technical requests across distributed device fleets and critical business systems
• Oversee policy management, device updates, patching workflows, remote management tools, and system integrations
• Troubleshoot issues across networking, cloud‑enabled applications, and endpoint devices with a high sense of urgency
• Collaborate with engineering, release, and program groups to ensure successful deployments and process improvements
• Provide clear, confident communication across email, phone, and virtual meetings—serving as the polished, customer‑facing technical lead
• Mentor and guide junior technical staff responsible for internal support and cross‑regional ticketing
• Help strengthen documentation, operational playbooks, and technical standards for client delivery

• 5+ years of hands‑on experience in managed services, multi‑site support, or MSP‑style technical leadership
• Strong troubleshooting ability across networks, cloud services, and modern endpoint platforms
• Experience with mobile device management (MDM), remote monitoring tools (RMM), patching, VPN connectivity, or similar technologies
• A polished, proactive communicator who thrives in high‑engagement, high‑visibility client situations
• A “figure‑it‑out” personality—resourceful, calm under pressure, and eager to solve problems without excuses
• Demonstrated ability to work independently in a flexible work environment while maintaining professionalism and accountability
• Strong organizational skills and comfort working in fast‑paced, lean technical teams

• Experience supporting Android devices or large, distributed device fleets.
• Exposure to cloud technologies or modern integration frameworks (e.g., AWS components)
• Familiarity with SQL or data‑driven reporting environments
• Prior work with global teams or cross‑regional technical collaboration
• MSP background strongly preferred, but enterprise support experience also welcome

• High‑impact position replacing an incumbent—your leadership will immediately shape the client experience
• Opportunity to build structure, elevate service delivery, and provide guidance to a team that is ready for strong technical direction
• Flexible work arrangement (remote/hybrid), paired with autonomy and freedom to execute
• Work within a supportive leadership environment that values individuals, initiative, and a strong work ethic
• Excellent benefits and competitive compensation in the $90K–$110K range