Kennel Manager at Akron-Medina Veterinary Hospital

Overview

Practice Akron-Medina Veterinary Hospital and Pet Resort has served the greater Akron areas of Medina, Copley, and Fairlawn since 1965. We are an animal hospital in Medina, OH, that specializes in full-service, quality, small animal care.

More About The Role

Reporting into the Practice Manager, the Kennel Manager will be tasked with overseeing the operations of the kennel and kennel staff. Other responsibilities will include:

• Creating and implementing team member schedules
• Collaborating with the Practice Manager and Managing DVM on various projects
• Scheduling and invoicing grooming appointments, daycare, and boarding reservations
• Training and continual coaching of kennel team members
• Assisting team members with routine kennel tasks - walking, cleaning, monitoring, etc.

The ideal candidate will have a minimum of 1 year of supervisor experience and must have animal handling experience. The ideal candidate must meet all requirements listed below and have a full understanding of all job responsibilities.

• Patience & Compassion:
  Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
• Collaboration & Teamwork:
  Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Continually looking for ways to help others.
• Communicating:
  Conveying boarding outcomes to clients and teammates to ensure successful client care.
• Active Listening:
  Following the expressed wishes of clients.
• Client Satisfaction:
  Ensuring all activities and interactions result in the highest level of client satisfaction.

• Provides great care for patients visiting the practice for grooming and / or boarding.
• Create and implement team member schedules
• Schedule and invoice grooming, daycare, and boarding appointments.
• Training and coaching of kennel staff
• Ensures patients are admitted noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
• Accurately and legibly records information related to the patient such as feeding schedules, appearance, and behavior during practice visit.
• Observes patient’s appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
• Appropriately handles patients and as needed, properly restrains hard-to-control patients.
• Walks patients several times a day to provide exercise and time for elimination of bowels and bladder.
• Applies knowledge of normal food and liquid requirements and as required, provides special food and liquids.
• Ensures patients are clean and fresh smelling and have been checked by a Technician / Doctor prior to discharge; ensures patient has all personal property upon exit.
• Ensures cages and patients are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper areas and identified.
• Regularly cleans, disinfects and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent. Performs general cleaning in other areas of the hospital to control the spread of disease. Washes and sterilizes water and food bowls.
• Launders and dries towels and blankets.
• Walks hospital grounds regularly and cleans any trash and stool material; empties trash throughout the practice and grounds.
• Performs other duties as assigned.

• Minimum of 1 year of supervisor experience
• Ability to give medications required
• Animal handling experience required
• Experience with Cornerstone ideal but not required.
• Ability to handle the physical demands of the position- handling energetic dogs, walking, standing for long periods of time, lifts heavy objects repeatedly, working in loud/hot/cold environments
• Keen sense of observation especially for illness and body language
• Knowledge of dog and cat breeds and body language
• Ability to work in close contact with bodily fluids (feces, urine, vomit, etc.)
• Follow directions and comply with processes and procedures
• Ability to work on weekends as required
• Previous veterinary experience preferred
• Ability to lift patients up to 25 pounds; ability to lift patients over 25 pounds with assistance
• Practices OSHA safety techniques including proper PPE

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

USD $21.00 - USD $22.00 /Hr.