Customer Service Representative - Sharon Center Veterinary Hospital

Customer Service Representative - Sharon Center Veterinary Hospital

Join Encore Vet Group as a Customer Service Representative at Sharon Center Veterinary Hospital in Medina, OH. Our full‑service animal hospital delivers advanced medical, surgical, and wellness care for dogs, cats, exotic pets, birds, reptiles, and small mammals, using cutting‑edge diagnostics and integrative therapies while providing gold‑standard client service.

• Comprehensive & Cutting‑Edge Care – Everything from preventive care to orthopedic surgery, acupuncture, chiropractic therapy, and exotic pet medicine, all under one roof.
• Strong Client Connections – Relationship‑based care, treating every patient like family, fostering loyalty and trust.
• Team‑First, Joy‑Fueled Culture – Collaborate with a vibrant team that values growth, celebrates wins, and supports one another through every case.

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• A people person who loves creating great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance.
• Free virtual mental health support.
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (finances to wellness).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out here:

Sharon Center Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high‑quality medicine.