Customer Success Manager

Employer Industry: SaaS (Software as a Service)

• Competitive salary and equity in the company
• Opportunity for career growth and development within a recognized workplace
• Comprehensive benefits package including paid vacation and Life leave days
• Engaging and collaborative work environment recognized as one of Ottawa’s Best Places to Work 2025
• Flexible working arrangements that promote a healthy work-life balance

• Build and maintain deep relationships with customers to ensure positive sentiment and success
• Understand customer goals and identify gaps to achieve desired outcomes
• Develop and implement success plans and account strategies
• Provide focused training, education, and best practices to clients
• Advocate for customer needs internally to drive product improvements and enhance the customer experience

• Minimum of 3 years of experience in Customer Success or Customer Service
• Ability to thrive in a fast-paced, tech-driven environment and manage competing priorities
• Strong analytical skills to derive insights from data and trends
• Excellent communication skills for delivering presentations and engaging with clients
• Proven ability to build relationships with senior executives and decision-makers

• Experience with email or landing page creation, including familiarity with WYSIWYG editors or HTML/CSS
• Familiarity with tools such as SFDC, Gainsight, Intercom, Tableau, SQL, or Marketo
• Previous experience in a start-up SaaS or tech environment

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.