Customer Service; Operations Coordinator​/Officer

Job Description:

• Provide administrative support to the Operations Team
• Manage a high volume of customer enquiries (phone calls and emails) in a professional and friendly manner, including handling delivery schedules.
• Prepare quotations for customers and resolve any order-related issues.
• Assist with route planning and accurately assign job orders to drivers via in-house system.
• Ensure all job orders are completed satisfactorily and timely
• Monitor and update records for vehicles Lifting Management LM/Lifting Gear LG cert expiry date, annual LTA inspection dates to ensure smooth delivery operations.
• Coordinate equipment, loading/unloading schedules and requirements
• Support sales, operations, customer service team to execute daily activities and meet objectives associated with all tasks assigned.
• Perform other Ad-hoc duties assigned.

• Possess at least a GCE ‘O’-level certification
• Friendly and Customer Service Driven
• Able to communicate comfortably via telephone, Whats App and email with customers in English and Mandarin (to liaise with mandarin speaking clients)
• Proficient in MS Office and excellent administrative and organizational skills
• Highly motivated, self-driven and able to handle work pressure
• Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.
• Able to multi-task, embrace change and innovate in a fast-paced environment
• Good attendance record and a strong team player
• Experience in fleet management will be an added advantage.
• Available to start work immediately or on short notice preferred

Location:

MEGA@Woodlands (within walking distance from Admiralty MRT)

Work Week: 5.5 Days (Mon-Fri 8.30am – 5.30pm, Sat 8.30am – 12.30pm)

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictly confidentiality