Wireless Retail Sales Specialist - Medford

Wireless Retail Sales Specialist - Medford, OR (250784)

At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don’t. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. It’s about being available when something goes wrong or when you need a helping hand.

We have a Consumer Cellular Retail Store in your community where you can check out the latest wireless products and services or visit with friends at Consumer Cellular.

Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. The Retail Wireless Sales Specialist works directly with customers, listening to their needs and ensuring we provide a product‑based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world‑class experience, where customers leave with a smile on their face and a working phone in hand.

Your earnings range between $17.50 and $18.50 per hour plus uncapped commission. This position is classified as modified full‑time, with a work schedule ranging between 30 and 39 hours per week. Most employees work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Brand Ambassador – You will ensure the store is comfortable, welcoming, and always open for our guests when needed. You encourage bringing your authentic self to work each day in a way that reflects our core value of “Happy Employees make Happy Customers.”
• Relationship Builder – You will build relationships with guests, team members, and field leadership, acting as an active listener, solution finder, and conversation initiator.
• Product and Services Enthusiast – You will receive training on our products and services, preparing you to translate technology into real‑world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests.
• Account Management – You are responsible for setting and being available for guest appointments, investigating and problem solving when reviewing guest accounts, and determining the best plans and offers for each guest. You will document customers’ accounts with relevant notes and details.

• Education and
  
  Skills:
  
  
  • High school diploma or equivalent experience is required.
  • Positive attitude and ability to make the customer feel like the priority.
  • At least 6 months of customer service experience in a retail setting (bonus points if you have worked in the wireless industry).
  • Experience operating a POS system and ensuring accurate transactions.
  • Proficiency with the MS Office suite (Word, Excel, PowerPoint).
• Schedule and Attendance:
  • Flexibility, including weekends.
  • The retail store is open six to seven days a week. Hours will vary between 9:00 am and 6:00 pm most days.
• Physical Requirements:
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. This includes standing for 6–8 hours.
  • Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.
  • Regular store cleaning including cleaning display cases, shelves, and making the store clean and safe for guests.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100 % U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees nationwide, Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction…