Provider Operations Coordinator - Medford

People. Passion. Purpose.

Overview

At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients.

We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance.

We are looking for a Provider Operations Coordinator
. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization in Medford, Oregon then you should consider joining our team.

* Must be able to travel throughout Jackson County.

• Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 local, regional, and national departments to provide a seamless point of contact.
• Advises and supports affiliate practices as needed with quality (HEDIS/HOS) gaps and conditional documentation by outreach, chart data mining / audits, claims surveillance, quality events (i.e., diabetic eye screening), educating practice employees, etc. Responsible for reviewing data collected to confirm gaps in care are captured.
• Works with the affiliate practices on prioritizing patient outreach and assists affiliate practices with patient outreach and coordinating scheduling new and established patients outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
• Partners with assigned groups and other P3 departments to manage high / rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
• Assists in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
• Conducts data entry and maintain appropriate documentation and tracking for quality initiatives.
• Educates patients and affiliates on preventative screenings that are being scheduled/performed and the reason for performing them.
• Depending on education and experience – conduct in home HEDIS gap closure for select measures such as blood pressures, diabetic eye exams, point of care hemoglobin a1c testing, distribution of colorectal screening kits.
• Other duties as assigned.

• Excellent interpersonal, rapport/trust building, and communication skills with patients, providers, internal and external stakeholders.
• Excellent organizational and time management skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to present information and obtain buy-in on recommendations.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Ability to work independently or as part of a team.
• Dedication to maintaining the confidentiality of all patient records.
• Knowledge of vital signs and other clinical skills related to direct patient care for quality gap closure.

• High school diploma/GED required, associate degree in related field or equivalent experience preferred.
• 2+ years experience in healthcare-related fields required, clinical health care related experience, managed care, or Health plan experience strongly preferred.
• Experience with Microsoft Word, Excel, Power Point, Outlook and general office equipment such as copier, fax machine, required.
• Experience in Electronic Health Records required.
• Medical Assistant Certification or experience as a Pharmacy Tech, Radiology Tech, Lab Tech or similar strongly preferred.
• Experience with data mining preferred.
• Medical terminology knowledge required, experience with CPT II codes preferred.
• Current CPR Certification preferred.

• Availability to travel within assigned region and work from multiple providers offices up to 90% of work schedule.
• Must have a valid driver’s license, safe driving record, and able to furnish reliable transportation.

• The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.